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MULTIVAC U.S. Service and Support

MULTIVAC is a leading manufacturer of a wide range of packaging and processing equipment for food, medical/pharmaceutical, and consumer packaged goods. Our long-term success is built on exceptional engineering, high-quality equipment, and encompasses industry-leading technical services and spare parts availability. These are all critical factors that keep MULTIVAC equipment running at the highest production output and exceeding our customer’s expectations. The purchase of a MULTIVAC packaging machine is only the beginning of a long-term partnership.

Our DirecTech® service platform allows immediate and direct access to live technical support, spare parts specialists for emergency orders, and time-critical Field Service Technician scheduling.  DirecTech® is available 7 days per week.

Monday - Sunday     |   8:00am - 4:00pm CST
*Additional 24/7 after-hours phone support available

800-877-5200

Field Service Technicians

MULTIVAC maintains the nation’s industry-leading technical service network with more than 75 Field Service Technicians strategically located across the United States. MULTIVAC technicians are extensively trained on all MULTIVAC equipment and will resolve your service issues quickly and effectively.

Schedule a Field Service Technician:

800-877-5200

Virtual Private Network (VPN)

MULTIVAC equipment offers connectivity through a virtual private network to streamline service in the following ways:

  • Live troubleshooting with visibility to machine analytics
  • Real-time connection to Certified MULTIVAC technicians
  • Timely spare parts ordering

 

 

MULTIVAC’s SCAN 360® augmented reality technical support is the next level of expert remote service. SCAN 360® further shortens the troubleshooting cycle and is ideal for a plant with multiple MULTIVAC machines in service.

  • Live troubleshooting with visibility to machine analytics
  • Two-way visual communication between the equipment and MULTIVAC tech services
  • Immediate, live file sharing with expert guidance to facilitate quick repairs

Preventive Maintenance

MULTIVAC’s Preventive Maintenance Program (PMA) offers tightly defined service on a planned frequency to keep your equipment running with uninterrupted performance. The service also highlights predictive maintenance recommendations to avoid costly downtime in the foreseeable future.

 

 

MULTIVAC Customer Portal

The MULTIVAC Customer Portal offers exclusive online services 24/7, available whenever it fits your schedule. The portal enables you to access information for your specific machines, online spare parts ordering, important and relevant contact information, and exclusive discounts.

  • Access to individual machines with detailed information
  • Order spare parts for your machines 24/7 with exclusive online offers
  • Training schedule with online registration
  • Support area with helpful information and contacts

MULTIVAC University

MULTIVAC equipment is widely known for its high-performance output and long life-span.  Keeping your MULTIVAC equipment running at its full production potential can be significantly enhanced with professional training courses available to your production and maintenance staff.

Training courses range from intermediate to advanced levels and can be attended at MULTIVAC University in Kansas City, MO, or scheduled at your production facility.  Our Certified training staff is ready to deliver the training that will best fit your company’s needs.

About MULTIVAC

MULTIVAC is a worldwide leading provider of packaging solutions used to pack a range of products including food products, life science and health care products, and industrial goods.

800-800-8552

MULTIVAC U.S. Headquarters /
Central Region Customer Support Center

11021 N Pomona Avenue
Kansas City, Missouri  64153

MULTIVAC
West Region Customer Support Center

15133 Woodlawn Avenue
Tustin, CA 92780

MULTIVAC
Northeast Region Customer Support Center

60 South Jefferson Road, Unit 2
Whippany, NJ  07981

MULTIVAC
Southeast Region Customer Support Center

2440 Whitehall Park Drive, Suite 200
Charlotte, NC 28273

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Do you have questions about our products, packaging solutions or technologies?

Contact us directly here. We would be pleased to advise you on a personal and individual basis.