Our DirecTech® service platform allows immediate and direct access to live technical support, spare parts specialists for emergency orders, and time-critical Field Service Technician scheduling. DirecTech® is available 7 days per week.
Monday - Sunday | 8:00am - 4:00pm CST
*Additional 24/7 after-hours phone support available
MULTIVAC maintains the nation’s industry-leading technical service network with more than 75 Field Service Technicians strategically located across the United States. MULTIVAC technicians are extensively trained on all MULTIVAC equipment and will resolve your service issues quickly and effectively.
Schedule a Field Service Technician:
MULTIVAC equipment offers connectivity through a virtual private network to streamline service in the following ways:
MULTIVAC’s SCAN 360® augmented reality technical support is the next level of expert remote service. SCAN 360® further shortens the troubleshooting cycle and is ideal for a plant with multiple MULTIVAC machines in service.
MULTIVAC’s Preventive Maintenance Program (PMA) offers tightly defined service on a planned frequency to keep your equipment running with uninterrupted performance. The service also highlights predictive maintenance recommendations to avoid costly downtime in the foreseeable future.
The MULTIVAC Customer Portal offers exclusive online services 24/7, available whenever it fits your schedule. The portal enables you to access information for your specific machines, online spare parts ordering, important and relevant contact information, and exclusive discounts.
MULTIVAC equipment is widely known for its high-performance output and long life-span. Keeping your MULTIVAC equipment running at its full production potential can be significantly enhanced with professional training courses available to your production and maintenance staff.
Training courses range from intermediate to advanced levels and can be attended at MULTIVAC University in Kansas City, MO, or scheduled at your production facility. Our Certified training staff is ready to deliver the training that will best fit your company’s needs.
MULTIVAC is a worldwide leading provider of packaging solutions used to pack a range of products including food products, life science and health care products, and industrial goods.
MULTIVAC U.S. Headquarters /
Central Region Customer Support Center
11021 N Pomona Avenue
Kansas City, Missouri 64153
West Region Customer Support Center
15133 Woodlawn Avenue
Tustin, CA 92780
Northeast Region Customer Support Center
60 South Jefferson Road, Unit 2
Whippany, NJ 07981
Southeast Region Customer Support Center
2440 Whitehall Park Drive, Suite 200
Charlotte, NC 28273
Do you have questions about our products, packaging solutions or technologies?
Contact us directly here. We would be pleased to advise you on a personal and individual basis.