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Data protection declaration

We take the protection of your private data very seriously. We therefore inform you in detail in the following about the type, scope and purpose of the collection and use of your personal information as well as its processing.

Data protection information for customers, suppliers and other business partners

 

Name and contact details of the data controller:

MULTIVAC Sepp Haggenmüller SE & Co. KG
Personally liable partner: MULTIVAC Sepp Haggenmüller Verwaltungs SE
Group president: Christian Traumann, Guido Spix
Bahnhofstr. 4
87787 Wolfertschwenden (Germany)
Tel.: +49 8334 601-0
E-mail: muwo(at)multivac.de

 

Contact/Data Protection Officer

If you have any questions regarding data protection or your rights as a data subject, you can contact the MULTIVAC Data Protection Officer at:

Data Protection Officer of MULTIVAC Sepp Haggenmüller SE & Co. KG
Bahnhofstr. 4
87787 Wolfertschwenden
E-mail: dataprotection(at)multivac.com

  

1. Collection and use of personal information

You can visit our website without giving any information about you as a person. We only store your access data without reference to information that would reveal your identity as a person, such as the name of your Internet service provider, the date and time of the request, the name of the requested file, the page from which the file was requested, the access status (file transferred, file not found, etc.), the web browser and operating system used, the complete IP address of the requesting computer, and the amount of data transferred. This information is evaluated exclusively for the improvement of our offer and for reasons of technical security, in particular for defence against attempts to attack our web server, with the information not allowing any conclusions to be drawn about your identity as a person.

The legal basis for the storing this information is Article 6 (f) General Data Protection Regulation (GDPR).

Personal data (such as name, company, address, phone number and e-mail address) is only collected, if you willingly give us this in the context of your contact enquiry. We only use the data, which has been given by you, for the purpose of processing your enquiry, unless you give us separate consent. When your request has been completely processed, your personal information is blocked for any further use and deleted (after any required dates for preserving the data under commercial or taxation law have elapsed, currently ten years) unless you have explicitly provided your consent for further use of your personal information. 

 

2. Contact form

If you contact MULTIVAC using a contact form on the MULTIVAC Internet pages, the data you provide will be stored so that your message can be forwarded to the correct contact person. This is done to process your request in accordance with Article 6 (b) of the GDPR. Your personal information provided via a contact form will not be used for any other purpose, and particularly not for advertising purposes. After we respond to your request, we will delete your request and any related personal information.

 

3. myMULTIVAC customer portal

Register with myMULTIVAC, get an overview of the MULTIVAC machines installed in your company. myMULTIVAC also has a clear account of the history of all your orders, enquiries and spare parts orders. In doing so, the following data from you will be stored in accordance with Article 6 (a) GDPR: first and last name, E-mail address, password, and login information.

If you want to delete your customer portal, send an e-mail to no-reply(at)my-multivac.com.

 

4. Use of cookies

We use so-called “cookies” on several web pages, in order to make a visit to our website attractive and to enable certain functions to be used. These are text files, which the provider of an Internet site saves on the user's computer and can access again when the website is next visited, so that navigating or conducting transactions within the Internet is easier, and information about user behaviour can be retrieved.

Most of the cookies used by us are deleted from your hard drive after the end of the browser sitting (so-called “sitting or session cookies”).

Other cookies remain on your computer and enable us to recognize your computer again when you next visit (so-called “permanent cookies”). These cookies make it unnecessary for example to fill out forms again with your data.

The legal basis for cookies that are absolutely necessary to provide you with the expressly requested service is Section 25 (2) No. 2 TTDSG. Any use of cookies that is not technically necessary for this purpose constitutes data processing that is only permitted with your express and active consent pursuant to Section 25 (1) TTDSG in conjunction with Art. 6 (a) GDPR. This applies in particular to the use of performance, advertising, targeting or sharing cookies. Furthermore, we will only share your personal data processed by cookies with third parties if you have given your express consent to do so in accordance with Art. 6 (a) GDPR.

An overview of the cookies used, further information about these cookies and your consent or refusal to the cookies settings can be viewed here and changed if necessary (or by clicking on the fingerprint):

You can decline the use of cookies. This can however lead to our website not being displayed, or not being completely displayed, and the functionality of our website product offer may also be restricted.

 

 5. Newsletter

We use e-mail marketing to inform you about news from the world of packaging and about MULTIVAC. Your data and usage behaviour will be electronically stored, evaluated and processed for the purpose of improving customer service. This data will not be disclosed to third parties. Only those responsible for data processing orders on behalf of MULTIVAC take over the sending of the e-mails. 

When registering for our newsletter, you consent to the processing of your personal data (legal basis: Art. 6 (a) GDPR). For the registration to our newsletter we use the double opt-in. This means that after your registration, we will send an e-mail to the e-mail address you provided, in which we ask you to confirm that you wish to receive the newsletter. The purpose of this procedure is to be able to prove your registration and, if necessary, to clarify a possible misuse of your personal data.

You can revoke your consent to receive the newsletter and unsubscribe at any time. You can declare revocation of consent by clicking on the link provided in every newsletter e-mail, by sending an e-mail to muwo(at)multivac.de or by sending a message to the contact specified on the site’s Imprint page.

We would like to point out that we evaluate your user behaviour when sending the newsletter. For this evaluation, the e-mails sent contain web beacons or tracking pixels, which are single-pixel image files stored on our website. For the evaluations, we link the aforementioned data and the web beacons with your e-mail address and an individual ID. Links contained in the newsletter also contain this ID. The data is collected exclusively pseudonymously, i.e. the IDs are not linked with your other personal data, a direct personal reference is excluded. 

 

6. Social media

I. General

We operate publicly accessible profiles in various social networks. When you visit these profiles, a variety of data processing procedures are set in motion. The overview given below details which of your personal data is collected, used, and saved by us when you visit our profiles.

While visiting one of our profiles, your personal data is not only collected, used and saved by us, but also by the operating company for the particular social network. This also happens if you have no profile in a particular social network. The individual data processing procedures and their scope differ depending on the operating company for the particular social network. It is not mandatory that these are open to our scrutiny. For details on the collection and storage of your personal data as well as on the type, scope and purpose of their use by the operator of the respective social network, please refer to the privacy statements of the respective operator:

  • You can view the privacy policy for the social network Facebook, which is operated by Facebook Ireland Limited, 4 Grand Canal Square, Dublin 2, Ireland, at. www.facebook.com;
  • You can view the privacy policy for the social network Instagram, which is operated by Instagram LLC, 1601 Willow Road, Menlo Park, CA 94025, USA, at help.instagram.com;
  • The privacy policy for the social network YouTube, which is operated by Google Ireland Limited, Gordon House, Barrow Street, Dublin 4, Ireland, can be found at www.gstatic.com;


II. Privacy Policy for our Facebook Fanpage Insights

Facebook Ireland Ltd ("Facebook") provides us as Facebook Fanpage operators with so-called "Facebook Insights" ("Insights"). These Insights are various statistics which give us information about the use of our Facebook Fanpage. Detailed information can also be found at www.facebook.com.

In order to be able to produce these statistics Facebook processes a variety of data (including personal data) provided by you. The personal data is processed by Facebook and ourselves as a joint responsibility within the meaning of Article 26 of the General Data Protection Regulations (GDPR). Below you will find the essential information about the agreement reached between Facebook and ourselves (https://www.facebook.com/legal/terms/page_controller_addendum) in accordance with Article 26 of the GDPR.

Our legal basis for processing the Insights data is our justified interest in accordance with Article 6, paragraph 1, sentence 1 lit. f of the GDPR. We have a justified interest in being able to track user behaviour on our Facebook Fanpage. It is therefore legitimate for us to be able to capture the extent and effectiveness of our campaigns, postings and other activities by means of the prepared statistics. This enables us to achieve needs-based and ongoing optimisation of our website and products on offer. This represents for us the purpose of the data processing.

Facebook may process the following data in particular:

  • Date and time of the action
  • Country/city (estimated from the IP address or imported from the user profile in the case of logged-in users)
  • Language code (from the browser HTTP header and/or language setting)
  • Age group/gender (from user profile, only for logged in users)
  • Previously visited websites (from the browser HTTP header)
  • Whether the action was taken on a computer or mobile device (from browser user agent or app attributes)
  • Facebook user ID (for logged-in users only)

 

The exact processing of your data when you visit our Facebook fan page depends on whether and how you use Facebook products. If you have an account with Facebook, the data can be permanently assigned by Facebook to your account, so that more can be learned about you in this way.

Even if you do not have an account with Facebook, your personal information can still be saved by Facebook. This can occur through the use of cookies. Here, it is mostly a case of small text files saved on your particular device. This text file is used to write various information, which can be read out again at a later time. It is therefore possible for Facebook to save and process information about you, even without you having a Facebook account. More detailed information about Facebook cookies can be found at de-de.facebook.com.

With regard to our Insights data, Facebook only provides us with anonymised statistics about the use of our fan page. We are only able to identify, how many users have performed certain interactions, and not which user has performed a certain action. The statistics for the Insights data do not therefore allow us any inference about a person.

 

7. Applying at MULTIVAC 

In order to carry out the application process, the personal data you provide will be processed and used in accordance with Article 6 (b) GDPR or Section 26 BDSG. If no employment relationship is established, we will delete your applicant data six months after completion of the application process. 

  

8. Data security

Your personal data is transmitted over the Internet encrypted by means of https certificate. We safeguard our website and other systems by means of technical and organisational measures against loss, destruction, access and alterations or dissemination of your data by unauthorised persons. 

 

9. Your rights

  • You have the right to obtain information at any time about stored information that relates to your person, the origin and recipients of this information, and the purpose of the data processing. Please contact the MULTIVAC Data Protection Officer in this regard.
  • Objection (market research)
    You may object at any time to the future processing of information relating to you in accordance with Article 21 of the GDPR. The objection can be made in particular against processing for purposes of direct advertising. Please send a brief e-mail to dataprotection(at)multivac.com (the e-mail does not have to contain a reason).
  • Revocation of consent (e.g. newsletter mailing)
    You can at any time revoke the consent you have given for MULTIVAC to use your personal information – such as your consent to use your information to send you a newsletter. If you wish to withdraw your consent to receive the newsletter, please click the “unsubscribe” link at the very bottom of any of the newsletter e-mails you receive. In all other cases, please contact MULTIVAC’s Data Protection Officer.
  • Your other rights
    You have the right to correct or request deletion of your personal information, or to restrict processing of the same, as well as the right to object to processing for the future and the right to transfer the data to another data controller. 
  • As a data subject, you have the right, without prejudice to any other administrative or judicial remedy, to lodge a complaint with a supervisory authority, particularly in the member state in which you reside, where you work or where the alleged violation occurred, if you are of the opinion that the processing of personal information relating to you violates data privacy law.

  

10. The competent supervisory authority

In the event of complaints regarding the use of your personal information, you can also contact MULTIVAC’s responsible supervisory authority, the Bavarian State Office for Data Protection Supervision, Promenade 27 (Schloss), 91522 Ansbach, Germany, telephone +49 (0) 981 53 1300, fax +49 (0) 981 53 98 1300, www.lda.bayern.de, e-mail: poststelle@lda.bayern.de. You can find the online complaint form at: https://www.lda.bayern.de/de/beschwerde.html

Disclaimer

The information on this website is not legally binding. It is used for the sole purpose of presenting our products to interested members of the public and only is only meant to give a first impression.

The information provided here should not, and does not intend to, replace expert advice, which is, in all cases, necessary before reaching decisions which have economic or legal significance.

We explicitly state that we make no claim to the information provided on this website being complete, unambiguous or up-to-date.

Links to content not generated by us are only intended to increase user-friendliness; we are neither claiming this content as our own, nor do we assume any liability for this content.